The Justice Center operates a toll-free hotline for receiving reports of allegations of abuse, neglect and significant incidents 24 hours a day, seven days a week. Anyone who witnesses or suspects the abuse or neglect of a person with special needs can make a report. Mandated reporters who have reasonable cause to suspect that a reportable incident has occurred by staff must report it to the Justice Center immediately upon discovery. The caller is instructed to hang up and dial 9-1-1 if a report involves an emergency situation.

The Justice Center is authorized to investigate all reports of abuse and neglect, pursue administrative sanctions against staff found responsible for misconduct and its Special Prosecutor/Inspector General shares jurisdiction with local district attorneys to prosecute criminal offense allegations. The Justice Center notifies local district attorneys of all potential criminal cases.

Justice Center Individual and Family Support advocates provide guidance and information to victims, their families, personal representatives, and guardians about the reporting and investigation process, offer support during criminal court proceedings, and are available to accompany victims during interviews and court appearances.

This Justice Center video features a number of individuals discussing the important work and mission of the Justice Center. They include family members of two individuals receiving care, Governor Cuomo when he announced the formation of the Justice Center, Joe Macbeth of the National Alliance for Direct Support Professionals, and Bill Gettman, chair of the Justice Center's Advisory Committee.

To Report Abuse: 

1-855-373-2122 (staffed 24 hours a day, 7 days a week)
Relay users, please dial 7-1-1 and give the operator 1-855-373-2122


Video Series About the NYS Justice Center

The NYS Justice Center for the Protection of People with Special Needs has produced a series of short videos to help the workforce better understand the agency. The first provides an overview of the Justice Center’s mission and vision. The second provides information on the resources available to help prevent abuse and neglect. The final video details what to expect throughout the investigation process.

The Justice Center works in partnership with the thousands of dedicated men and women who care for people with special needs across New York State. Click on each of the links below to view the videos.

1. Mission and Vision

2. Prevention Resources

3. Reporting Abuse and Neglect

Statement of Vision, Mission, Values and Guiding Principles

Our Vision

People with special needs shall be protected from abuse, neglect and mistreatment.  This will be accomplished by assuring that the state maintains the nation’s highest standards of health, safety and dignity; and by supporting the dedicated men and women who provide services.

Our Mission

The Justice Center is committed to supporting and protecting the health, safety, and dignity of all people with special needs and disabilities through advocacy of their civil rights, prevention of mistreatment, and investigation of all allegations of abuse and neglect so that appropriate actions are taken.

Our Values and Guiding Principles

  • Integrity: The Justice Center believes that all people with special needs deserve to be treated with respect and that people’s rights should be protected.
  • Quality: The Justice Center is committed to providing superior services and to ensuring that people with special needs receive quality care.  
  • Accountability: The Justice Center understands that accountability to the people we serve and the public is paramount.  
  • Education: The Justice Center believes that outreach, training, and the promotion of best practices are critical to affect systems change.
  • Collaboration: Safe-guarding people with special needs is a shared responsibility, and the Justice Center is successful because it works with agencies, providers, people who provide direct services, and people with special needs to prevent abuse and neglect.