The Individual and Family Support Unit (IFSU) is a resource for victims of abuse or neglect, their families, personal representatives and guardians.  IFSU advocates provide assistance in a variety of areas, including:

  • guidance and information about the reporting and investigative process
  • support during criminal cases and proceedings
  • victim interview accompaniment
  • case status updates   

All services are offered free.

The Individual and Family Support Unit is staffed Monday through Friday from 9:00 a.m. until 5:00 p.m. Free language interpretation assistance is available.

To contact an advocate for assistance:

Call: 1-800-624-4143 and request Individual and Family Support.  Relay users, please dial 7-1-1 and give the operator 1-800-624-4143

Email: supportcoordinator@justicecenter.ny.gov.

Fill out our web form here