New York State’s policy is to provide language access to public services and programs. If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please ask for our complaint form to give us your feedback. 

Please call us at (800) 624-4143, (M-F, 9:00 am - 5:00 pm), for free language assistance services. 

Language Access Resources for English Speakers:

Available Translated Resources:

Keyword Title Document Type Initial Issuance Date Updated/Revised
Individual and Family Support

Reporting and Investigations Process Explained

Reporting and Investigations Process Explained

Guidance Mar 2015 January 2015

Request for Amendment of Report of Substantiated Finding Form

Request for Amendment of Report of Substantiated Finding Form

Oct 2017 January 2018

Services for Crime Victims, Witnesses and Families

Services for Crime Victims, Witnesses and Families

Mar 2017 March 2017
Vision Statement

Statement of Vision, Mission, Values and Guiding Principles

Vision Statement

Jun 2013

VPCR Hotline FAQs

Revised VPCR Hotline FAQ

Jan 2018
Investigations

What to Expect if You Are Involved in a Justice Center Investigation: Guidance for Staff and Volunteers

What to Expect if You Are Involved in a JC Investigation

Guidance Sep 2014 January 2014
Administrative Appeals Process

What You Need to Know About The Appeal Process

What You Need to Know About The Appeal Process

Guidance Oct 2017 October 2017

Withdrawal of Request for Amendment Form

Withdrawal of Request for Amendment Form

Oct 2017 October 2017

Pages