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Frequently Asked Questions - Information & Referral Line

What is the Information & Referral Unit’s purpose?

The Information & Referral Unit staffs a toll-free statewide phone line and responds to emails and other correspondence from people who need information or have questions or concerns about disability related issues and connects individuals to the information, technical assistance and referrals to programs and services.  Inquiries that require a level of knowledge, subject expertise or technical assistance beyond the scope of Information and Referral staff are redirected to other Justice Center staff. 

How do I contact Information & Referral staff?

Call Toll-Free: 1-800-624-4143 (Voice)  

TTY: Dial 7-1-1 for the NYS Relay and give the operator 1-800-624-4143

Or email Information and Referral at: infoassistance@justicecenter.ny.gov

When can I contact the Information and Referral Unit?

The Information & Referral Unit is staffed by trained professionals who can be reached Monday through Friday during normal business hours from 8:30 am to 4:30 pm.  If all representatives are busy, callers receive, a recorded message advising them to leave a message and staff will return the call.  People can also leave messages or emails during off hours.  They will receive a response the next business day.

Who should contact the Information & Referral Unit?

The Information & Assistance Unit offers assistance to people with all types of disabilities of all ages, in all environments, their families/guardians, advocates, services providers, educators, employers, policy makers and the community about various topics such as accessibility, assistive technology, disability rights, education, employment, housing, recreation, transportation and vocational rehabilitation.

What types of information can I obtain online?

The Justice Center’s website contains links to websites that provide information on assistive technology, disability rights, housing, emergency preparedness and information specific to different types of disabilities.  Web links can be found under the Resources tab on the home page.