Go to the New York State Website Go to the State Agencies Listing
Search all of NY.gov

Frequently Asked Questions - Information & Referral Line

What is the Information & Referral Line’s purpose?

The Information & Referral Line is a toll-free statewide service that provides assistance to callers who have questions or concerns about disability issues and connects individuals to services.  Inquiries that require a level of knowledge, subject expertise or technical assistance beyond the scope of Information and Referral staff are redirected to other Justice Center staff. 

How do I contact Information & Referral staff?

Call Toll-Free: 1-800-624-4143 (Voice)  

TTY: Dial 7-1-1 for the NYS Relay and give the operator 1-800-624-4143

Or email Information and Referral at: infoassistance@justicecenter.ny.gov

When can I contact the Information and Referral Line?

The Information & Referral Line is staffed by trained professionals who can be reached Monday through Friday during normal business hours from 8:30 am to 4:30 pm.  If all representatives are busy, callers receive, a recorded message advising them to leave a message and staff will return the call.

Who should contact the Information & Referral Line?

The Information & Assistance line offers assistance to people with all types of disabilities and all ages.

What types of information can I obtain online?

The Justice Center’s website contains links to websites that provide information on assistive technology, disability rights, housing, emergency preparedness and information specific to different types of disabilities.  Web links can be found under the Resources tab on the home page.