Investigative and Other Records Request


Under Social Services Law, certain individuals or entities are entitled to receive Justice Center records, such as Investigative Reports, with appropriate redactions.  Those individuals include but are not limited to individuals receiving services, legal guardians, and attorneys.

The Justice Center balances transparency with confidentiality provisions imposed by law.  For example,

  • information identifying the reporter of certain information is confidential;  
  • records released are subject to non-disclosure provisions; and   
  • records pertaining to an active investigation may not be disclosed.


How to File a Request

To file a records request, please follow the guidance below.  Also include a case or incident number, and/or a date of incident. 


If you are making a FOIL request on behalf of your client, please provide indication of representation in your request.

Individual Receiving Services

If you are a service recipient victim or a personal representative of a service recipient victim and would like to request a copy of the Investigative Summary Report, please contact [email protected].

You may find additional information on available records at Jonathan's Law Brochure.


If you haven't received a redacted Investigative Summary Report from a Justice Center-led investigation within 10 days of receiving a Letter of Determination (LOD), contact [email protected].

OMH, OPWDD & OASAS Providers
If you are an OMH, OPWDD, OASAS provider, you are subject to Jonathan's Law and may find information at Jonathan's Law Brochure.

Subject of a Report

Subjects with an unsubstantiated allegation, should contact [email protected].

Subjects with a substantiated allegation who have requested an amendment of the finding (i.e. appealed), should contact the Administrative Appeals Unit by [email protected] to request available records.

Subjects with a substantiated allegation who will not be requesting an amendment of the finding (i.e. appeal) should contact [email protected].


Please direct any record related question to [email protected].

Records Not Available for Request

The Justice Center does not have any investigative records related to incidents that are not investigated by the Justice Center, such as:

  • incidents that did not occur a facility or program overseen by the Justice Center
  • incidents that are not considered abuse or neglect
  • incidents that occurred prior to June 30, 2013. 

The Justice Center does not conduct an investigation or issue an investigative report for incidents classified as significant incidents.  For information regarding significant incidents, please contact the appropriate facility. 


Helpful Tips

  • Be as specific as possible in describing the requested records. Include incident dates, names, case numbers, etc. 
  • If records are available, specify how you want them sent, i.e., via US mail, e-mail or fax. We may choose to send the records by U.S. mail, if you have requested a large volume of records, for security or other important reasons.
  • Include your e-mail, mailing address, and fax number, as well as a telephone number where you can be reached during business hours.
  • To check the status of your request for records, please contact [email protected] or call 518 549-0200.

Contact Records Access Contact

Contact us by email:

Mailing Address:

161 Delaware Avenue

Delmar, NY 12054