The Office of Incident Reporting and Investigations is responsible for receiving all reports of allegations of abuse and neglect, investigating incidents and tracking each case until resolution. 

One of its key functions is operation of a statewide toll-free hotline. The Vulnerable Persons Central Register (VPCR) Hotline is staffed by highly-trained call center representatives who receive reports of allegations 24 hours a day, 7 days a week. Reports are made through the hotline, a web-based form or a mobile application (app) for Android devices.  

Every incident reported to the Justice Center is promptly assessed, classified and assigned to an appropriate agency for review or investigation. Justice Center investigators thoroughly investigate the most serious cases of abuse and neglect, and are responsible for investigating all allegations of abuse and neglect that occur at facilities or programs operated, licensed or certified by the Office for People With Developmental Disabilities (OPWDD), the Office of Mental Health (OMH), the Office of Children and Family Services (OCFS), and the Office of Alcoholism and Substance (OASAS).  Also covered are certain adult care facilities and summer camps overseen by the Department of Health (DOH) and residential schools and programs overseen by the State Education Department (SED). Each allegation, whether criminal or non-criminal must be either substantiated or unsubstantiated at the conclusion of an investigation. 

Justice Center investigators also work in cooperation with state and local law enforcement agencies and provide assistance to these entities when requested.