NYS Justice Center Ombudsman Program

The NYS Justice Center's Ombudsman Program advocates for the rights and well-being of individuals receiving services at Sunmount and Valley Ridge Developmental Centers. The Ombudsman is a resource that assists individuals and their families with navigating programs and services, and advocating for their rights. Our Ombudsman uses a trauma-informed approach when providing services.

Roles and Responsibilities:

• Advocacy:

  Advocates on behalf of individuals with disabilities, ensuring their rights and needs are protected.

• Complaints and Concerns:

  Assists in resolving complaints and concerns and provides information and resources to help individuals and families make informed choices.

• Access to Information, Resources, and Services:

  Provide consultation and information about an individual's rights and available resources and services to individuals receiving services, families, and agency staff.

• Systemic Issues:

  Identify and address systemic issues.  Inform leadership regarding systemic issues that can’t be resolved by the Ombudsman, individuals receiving services, their families, and staff.

• Promote and Foster Self-Advocacy: 

  Empower individuals receiving services to advocate for themselves, make informed choices, and exercise their rights. Teach Self-Advocacy skills.

• Onsite Visits: 

  Visits both campuses to meet in—person with individuals and staff.

   

To access information about the Justice Center’s Ombudsman Program, contact:

Crystal Collins at: 315-570-2032

Or email:  [email protected]