The Prevention and Quality Improvement unit focuses on preventing future incidents of abuse and neglect through two primary functions: 

  • Reviews and Corrective Action Plan (CAP) Audits are conducted on provider agencies to review systemic concerns that may cause or contribute to abuse, neglect and other forms of mistreatment and to assess implementation of corrective action plans created in response to incidents of abuse and neglect. Findings are communicated to state oversight agencies and provider agencies along with suggested corrective measures to improve safeguards and quality of care.
  • Prevention Initiatives are undertaken by identifying areas of need from audit and review work and through collaboration with state oversight agencies.  Prevention initiatives include trend analysis projects, development of abuse prevention tools and resources, and dissemination of prevention resources through presentations to stakeholders and postings on the Spotlight on Prevention tab of our website.