Category 2 neglect and inappropriate restraints unsubstantiated against all five Subjects where their actions constituted reasonable emergency intervention to prevent imminent risk of harm.

Category 2 inappropriate restraints found when an unauthorized physical restraint used with excessive force. Category 3 neglect found for failure to assess for injury.

Category 3 inappropriate restraint and neglect found: Subject used excessive force and incorrect technique. Subject failed to report/document restraint. Category 3 obstruction unsubstantiated.

Category 3 inappropriate restraints found when Subject used unapproved technique to force Service Recipient to take medication. Two Category 3 neglect findings unsubstantiated, insufficient evidence.

Category 2 neglect and abuse where Subjects used an inappropriate technique and excessive force during a restraint.

Category 3 physical abuse and inappropriate restraints unsubstantiated due to the missing video and conflicting statements of the Service Recipient. Subject was credible.

Category 2 deliberate inappropriate use of restraints when the Subject restrained a Service Recipient when it was unnecessary, and the technique used was not approved.

Category 3 abuse found when Subject performed an unauthorized restraint to protect himself. No physical abuse found.

Category 2 abuse and physical abuse not found. Conflicting evidence of the technique used and a reasonable emergency intervention did not support abuse finding.

Category 3 abuse and physical abuse found when Subject pushed and held a Service Recipient's head against a desk. Likelihood of harm found.