Category 2 & 3 physical abuse found: Subject dragged and struck Service Recipient.

Category 3 physical abuse: pushing service recipient. Category 3 neglect unsubstantiated: failed to establish breach for statement made by Subject.

Category 3 physical abuse & neglect found. Witness observed Subject grab Service Recipient’s hair & force her toward elevator wall.

Category 3 physical abuse substantiated based upon Service Recipient’s statements and injury.

Category 3 physical abuse found: Subject struck Service Recipient from behind while Service Recipient was being restrained & escorted by other staff.

Category 3 physical abuse/neglect substantiated when Subject dragged/pulled Service Recipient on street for 80 to 100 feet while Service Recipient struggled to keep up.

Category 3 deliberate inappropriate use of restraints and physical abuse found. Emergency exception not found. Imminent threat of harm was not present.

2 allegations affirmed for excessive force and improper technique with no emergency exception. 1 physical abuse reversed: no proof that scratches occurred during restraint.

Category 3 physical abuse and neglect found. Subject threw shoe at Service Recipient striking him in the face. Subject not credible.

Category 2 physical abuse, deliberate inappropriate use of restraints and Category 3 neglect found. Subject shoved and held Service Recipient down on neck; failed to use de-escalation techniques.