Category 3 physical abuse & Category 3 neglect substantiated for grabbing Service Recipient and failing to use proper de-escalation techniques.

Category 2 physical abuse and inappropriate restraints found when the Subject performed an improper restraint technique with excessive force, whereby Service Recipient sustained injuries.

Category 2 physical abuse and deliberate inappropriate restraints found when the Subject performed an unwarranted restraint with excessive force.

Category 2 physical abuse found when the Subject engaged in a physical confrontation with the Service Recipient and caused him a bloody nose.

Category 3 physical abuse and neglect found: Subject lifted up couch Service Recipient was on, causing her to fall and hit head.

Category 2 neglect found: Subject did not familiarize self with Service Recipient's supervision plans. Serious injury resulted. Reduced from Category 1. Obstruction allegation unsubstantiated.

Category 2 physical abuse and neglect found where the Subject used unwarranted physical force and technique on a Service Recipient.

Category 3 physical abuse found where the Subject performed a wrestling maneuver on a Service Recipient. The two Category 3 inappropriate restraint allegations were unsubstantiated.

Category 3 physical abuse, inappropriate restraints and neglect found when the Subject spun the Service Recipient around, pushed her and failed to provide medical care.

Category 3 physical abuse and neglect unsubstantiated where based on credibility, it was determined that the Subject did not yell and/or strike the Service Recipient.