A Fact Sheet for Provider Agencies


The Risks

Unprofessional Boundaries place staff and people receiving services at risk

  • Compromises the care environment for people receiving services and for staff members
  • Places people receiving services at risk of being traumatized or re-traumatized
  • Removes opportunity for people receiving services to learn and develop safe, healthy boundaries with others
  • Damages the therapeutic relationship between staff and the person receiving services

What You Can Do

  • Establish a mission statement that demonstrates the agency’s commitment to a safe and therapeutic environment. A strong mission statement can foster an agency culture dedicated to developing and maintaining healthy boundaries between staff and people receiving services. All staff, people receiving services and advocates should be aware of and educated on this mission statement.
  • Have a policy on maintaining professional boundaries. Revise or develop policies that reflect how boundaries impact care, the responsibility of staff to maintain professional boundaries, and how to manage boundary concerns that arise. Provide training and regular refreshers to all staff on this policy.
  • Promote educational opportunities for staff. Provide resources such as Employee Assistance Program services and trainings on maintaining professional boundaries. Encourage staff to seek out support from their supervisor in cases where they are unsure of a boundary.
  • Develop policies and practices to address boundary issues. All staff should be aware of the consequences of crossing boundaries and the obligation to report related incidents.

Report Abuse or Neglect to the Justice Center’s 24/7 Statewide Toll-Free Hotline.

Call: 1-855-373-2122/ TTY: 1-855-373-2123

Justice Center Information and Referral:

Toll-Free:1-800-624-4143

TTY: Dial 7-1-1 for the NYS relay and give the operator 1-800-624-4143

Individual Family Support Unit: [email protected]


A printable copy of this fact sheet can be found below.

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